Question 1

How long does shipping take?

Accepted Answer

It ships from our overseas warehouse and most orders arrive in 7 to 20 days, with free shipping. A tracking number is emailed when it ships.

Question 2

What if it arrives damaged?

Accepted Answer

Send a photo through the assistant and we approve a full refund or a free replacement, with nothing to send back.

Question 3

Can I return it if I change my mind?

Accepted Answer

Because orders ship from an overseas warehouse we can't take change-of-mind returns, so the item is yours to keep. We'd rather be upfront about that.

Question 4

Who is behind the store?

Accepted Answer

It's operated from Australia, in conjunction with global suppliers. Questions are handled by the assistant on any page.

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